Online store policy
Shipments of Wine
*We cannot ship to the counties of Lafayette, Liberty, Madison, Suwannee and Washington in Florida.
**We cannot ship to the towns of Brookfield, Ellsworth, Landaff, Monroe, and Sharon in New Hampshire.
All wine orders must be placed by a person 21 years of age or older. For your protection, verification of age is required at the time of delivery. We recommend use of a business address to facilitate delivery of your purchase. Wine will not be delivered to a visibly intoxicated person. Failure to produce age verification forfeits the right to receive the shipment until identification is produced. In such circumstances, the order may be held in storage at a local depot of the shipping company until appropriate identification is produced, or it may be shipped back to the winery. All associated costs will be the responsibility of and be charged to the customer.
Due to vintage changes in inventory, if an item in your order is no longer available, we will substitute it with next available vintage.
Shipping Schedule and Charges
During the winter months, orders placed by 3:00 pm PST Monday through Thursday are processed and shipped by the following day. Orders placed by 3:00 pm PST on Friday are shipped on the following Monday. Orders placed any time on Saturday or Sunday are shipped on the following Tuesday.During the summer months, orders are processed and shipped per the schedule below in order to prevent your wine from sitting in a storage area over the weekend. Due to seasonal fluctuations, we will typically switch to the summer schedule when higher temperatures begin to occur.
|Orders by 4PM on||Process on||Ship All Carriers on||Ship UPS Ground on||Ship FedEx Second Day on||Ship FedEx Overnight and Priority on|
Shipping charges are calculated based on the total weight of your order. Shipping will be calculated on the Order Verification Page, before you check out. At this time we do not ship online store products outside the United States.
Returning or Exchanging an Item
If for any reason you are not entirely satisfied with your purchase, you may return it. To return or exchange an item, please complete the following steps:
- Circle the item(s) you are returning on the order form included with your purchase.
- Please write the reason for the return at the bottom of the order receipt.
- If you are exchanging an item, please indicate the item you would like us to send at the bottom of the form. Please be sure to indicate the address where you would like us to send the exchanged item if different from the original address.
- Pack and seal your return item along with the order receipt.
Note: The credit card used for the original purchase will be credited in the amount of the product sale. Please allow 1-2 billing cycles for the credit to appear on your bill. Shipping and handling costs are not refundable unless we have sent the wrong item.
If you need to inquire about your order, please e-mail Contact Us or call us at 707) 257-5784.
Hours of Operation:
Monday through Friday: 9 a.m.—6 p.m., PT
Saturday: 10 a.m.—4 p.m. PT.
We are closed on the following days:
– Thanksgiving Day (Nov 24),
– Christmas (Dec 25)
– New Years Day (Jan 1)
Terms of Service
Please note that your use of chateaustjean.com is subject to the following terms (“Terms of Service”). If you do not agree with any of these terms of service, do not access or otherwise use this website or any information or materials contained on the site. Your use of this website shall be deemed to be your agreement to abide by each of the terms set forth below. The Terms of Service may be updated from time to time with or without notice to you. Your continued use of this website indicates acceptance of any modifications to the terms of service.
Intellectual Property and Restrictions on Use of Content
The website is subject to U.S. and international copyright laws. The contents of this website, such as trademarks, designs, text, logos, and icons, or other intellectual property are proprietary. You may not display, reproduce, distribute, modify, transmit, or otherwise use the contents of the website in any way for any public or commercial purposes, without our written permission. You are authorized to use this material only for personal, non-commercial purposes. You may print or download information on our site for your own personal, non-commercial use.
You agree not to do any of the following while using this website:
- Intentionally or unintentionally violate any applicable law or regulation.
- Access, tamper with, or use nonpublic areas of the company’s website or computer systems. Unauthorized individuals attempting to access or tamper with these areas may be subject to prosecution.
- Frame or link to this website except as permitted in writing by our company.
The Sale of Alcoholic Beverages
Chateau St Jean does not sell alcohol to persons under the age of 21. By using this site you swear and affirm that you are over the age of 21. Our company makes every effort to ensure that alcoholic beverages are not delivered to anyone who is under the age of 21. By using this site you are acknowledging that the person receiving a shipment of alcoholic beverages from us is over the age of 21. You also agree that any alcohol purchased from us online or by phone is intended for personal consumption and not for resale. If you do not agree with these conditions of use please do not use this site. If you intentionally or unintentionally misrepresent your age in order to provide alcohol to a person under the age of 21, our company will prosecute you fully to the extent allowable by law.
Title and Ownership
Title to, and ownership of, all wine passes from our company to the purchaser at the warehouse and state it is purchased in and the purchaser takes all responsibility for the shipping it from the warehouse to his/her home state. By arranging for transportation of the wine, our company is providing a service to, and acting on behalf of the purchaser. By utilizing this service from our company, the purchaser is representing that he/she is acting in a fashion compliant with his/her local and state laws regarding the purchase, transportation and delivery of wine. The purchaser represents that he/she has obtained any required permission, paid any required fees, is working through properly licensed intermediaries where required, is legally entitled to take possession of wine and is legally entitled to take quantities ordered and once again authorizes that he/she is 21 years of age.
Links to Third Party Sites and Third Party Advertisements
chateaustjean.com may contain links to other web sites or resources. You acknowledge and agree that our company is not responsible or liable for (1) the availability or accuracy of such web sites or resources; or (2) the content, advertising, or products on or available from such web sites or resources. The inclusion of any link on this website does not imply that our company endorses the linked site.
Third Party Content and Monitoring
Any opinions, advice, statements, services, offers, events or other information or content expressed or made available on this website by third parties (including information providers and users) are those of the respective author(s) or distributor(s) and not of our company. We neither endorse nor are responsible for the accuracy or reliability of any opinion, advice, information, or statement made on this website by anyone other than authorized company employees acting in their official capacities.
California Transparency in Supply Chain Act Information
On January 1, 2012, a new law came into effect in California called the Transparency in Supply Chain Act (SB 657). The law requires many large retail and manufacturers to disclose publicly their efforts, if they are taking any, to eradicate human trafficking and slavery from their supply chains. The law aims to increase the information available to consumers so that they can make more informed purchasing choices.
Treasury Wine Estates (TWE) supports the goal of eradicating human trafficking and slavery in all forms, including forced and child labor. TWE is a signatory to the United Nation’s Global Compact and is committed to conducting business in accordance with the highest ethical standards. TWE expects all of its suppliers to comply with their Ethical Procurement Code (EPC), which includes:
Supplier Communication and Policies: Suppliers are required to sign our EPC, which requires compliance with labor laws, including this one. The EPC sets standards that address forced labor, child labor, health and safety, employee benefits, working conditions, working hours, discrimination, freedom of association and environmental impacts. In the supplier selection process, TWE evaluates potential new supplier to ensure they understand these standards and can demonstrate a commitment to comply with our EPC.
Audits: All suppliers must allow an authorized representative of TWE to audit their compliance with our EPC.
Corrective Action: TWE monitors supplier performance against the standards set out above by incorporating the EPC in its contractual agreements with suppliers. If an audit of a supplier reveals that they do not comply with the EPC and refuse to implement corrective actions TWE may elect to stop working with the supplier and engage with an alternative supplier who can illustrate compliance with our EPC.
Employee Education: All new employees are briefed on our EPC and on how to identify potential areas of concern in our supply chain.
It is crucial to Treasury Wine Estates that everyone involved in the manufacture of our products is treated with dignity. We will continue to update our policies and procedures to ensure we maintain the highest standards of conduct throughout our supply chain.
January 11, 2012
Chateau St Jean will give you any necessary notices by posting them on the website. You authorize chateaustjean.com to send notices via electronic mail as well if Chateau St. Jean decides, in its sole discretion, to do so. You agree to check the chateaustjean.com website for notices, and that you will be considered to have received a notice when it is made available to you by posting on the chateaustjean.com Site.
If you have any questions about these Terms of Service, please contact us.
The Terms of Service were updated January 11, 2012.