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Our Policies

   

Privacy Policy

At Chateau St Jean we recognize and respect our customers' privacy.  We are committed to respecting your privacy and recognizing your need for appropriate protection and management of contact information you share with us (the phrase "contact information" means any information by which you can be contacted, such as your name, mailing address, email address, telephone number, etc.). The purpose of this Privacy Policy is to inform you what information we may collect from you, how we use such information, and the choices you have regarding our use of, and your ability to review, correct and opt out of our use of, the information. By using any of our web sites or sharing your contact information with us, you are accepting the practices described in this Privacy Policy.

As a part of our commitment to your privacy, Chateau St Jean adheres to the guidelines and practices adopted by the Direct Marketing Association's "Privacy Promise to American Consumers." We have agreed to (1) provide customers with notice of their ability to opt out of information rental, sale, or exchange with other marketers; (2) honor customers' requests not to share their contact information with other marketers; and (3) honor customers' requests not to receive mail, telephone, or other solicitations from Chateau St Jean.

Collecting Information About You
There may be times (such as when you purchase or order a product, subscribe to a service, register to receive catalogs, or to participate in contests, sweepstakes or promotions, etc.) when we ask you to provide certain contact information about yourself, such as your name, shipping/billing address, telephone number, email address, credit card information, birth date, gender, occupation, personal interests, and other information. We may also maintain a record of your product purchases.

Whether or not to provide such information is completely your own choice. But if you choose not to provide the information we request, you may be unable to purchase products, or access certain services, offers and content on our web sites. In addition, we may need to contact you via phone, email or mail to address questions or issues specific to your order, entry, etc., even if you have opted to not receive marketing communications from us.

In general, you can visit many of our web pages without telling us who you are or revealing any contact information about yourself. We may track the Internet domain address from which people visit us and analyze this data for preferences, trends, and site usage statistics, but individual users will remain anonymous, unless you voluntarily tell us who you are.

Using Information About You
We use your contact information for internal purposes only, such as:

  • confirming and tracking your order, subscription, or registration;
  • analyzing preferences, trends, and statistics;
  • informing you of our new products, services, and offers; and
  • providing you with other information from Chateau St Jean and it’s affiliates.

We process your contact information only in ways compatible with the purposes for which it was collected or authorized by you. To the extent necessary for such purposes, we take reasonable steps to make sure that your contact information is accurate, complete, current, and otherwise reliable with regard to its intended use.
From time to time we might establish a business relationship with other persons or entities whom we believe trustworthy and whom we have asked to confirm that their privacy policies are consistent with ours. These are known as our Select Partners. In such cases we might rent, exchange, share and/or cross-reference information, including contact information about you that will enable such persons or entities to contact you regarding products and services that may be of interest to you.

To serve you better, we may combine information you give us online, in our stores or through our catalogs. We may also combine that information with publicly available information and information we receive from or cross-reference with our Select Partners and others. We use that combined information to enhance and personalize the shopping experience of you and others with us, to communicate with you about our products and events that may be of interest to you, and for other promotional purposes.

Opting Out Of Marketing Communications and Updating and Deleting Information About You
We want to communicate with you only if you want to hear from us. If you prefer not to receive direct marketing from us or from our Select Partners, or if you would like to opt out of our rental or exchange of your information with other marketers, please let us know by calling 877-4ST JEAN (478-5326) or emailing Contact Us.  Please be sure to include your full name, email address, mailing address, and specifically what information you do not want to receive. If you would like to update or correct your email address, mailing address or other contact information with us please contact us the same way. If you like, you may use either of the following statements in your message to us:

  • "I prefer not to receive email advertisements, such as updates regarding products and services, special promotions
    or upcoming events."
  • "I prefer not to receive direct mail advertisements, such as periodic catalogs and mailings regarding products and services, special promotions or upcoming events."

You may also click the designated link at the bottom of all email advertisements to be removed from future email updates. If you have multiple addresses you will need to Opt-Out for each address in order to be removed from our data base.

Please note that any requests to remove or update your contact information may take up to ten days for your email request and 6-8 weeks to process your postal mail request.

If you Purchase Alcohol
Federal and California state law requires us to request identification from each consumer to prove that you are of age to legally purchase alcohol. To process an order, we need your name, home or other physical address, including street name and name of city or town, email address, telephone number, date of birth and credit card number.

Cookies
To enhance the experience on our website, we use cookies to identify our registered members when they return to the site. A cookie is a piece of data stored on the end–user’s hard drive containing information of the visit to our website. The information on the cookie is accessible only to Chateau St Jean and is not sold or shared under any circumstances. For your convenience, we use a cookie to store a unique session identifier, which allows us to maintain your shopping cart and personal information.

We may contract with third party marketing companies to serve advertisements on our behalf across the Internet. They may collect non-personal information about your visits to our website, and your interaction with our products and services. They may also use non-personal information about your visits to this and other websites to target advertisements for goods and services. These targeted advertisements may appear on other websites that you visit. The anonymous information is collected through the use of technology such as Cookies and Web Beacons, which are industry standard. No Personally Identifiable Information ("PII") is collected in this process.

We may share your PII and non-personal information, including your name, address, email address and any transactions you conduct on our website or offline with us with a third party advertising partner and its service providers in order to deliver tailored advertising to you that match your interests when you visit our website as well as other websites. Our advertising partner will make the data that we provide anonymous so that no one else will receive your PII.

You may opt-out of the use of your information for tailored advertising purposes. To learn more about the use of this information or to choose not to have this information used by our third-party advertising partner by opting out, please visit the Network Advertising Initiative by clicking here*. If you delete your Cookies, use a different browser, or buy a new computer, you will need to renew your opt-out choice.

If you have any concerns with our Privacy Policy, please contact us at: 877-4ST JEAN (478-5326).

Security
We understand the sensitivity of this information and maintain our files on a secured server to protect against unauthorized access.

In addition to obtaining personal information, we may collect tracking information for statistical purposes that may be disclosed to third parties. This aggregate information is for statistical purposes only. It is for understanding consumer trends and does not contain any personal information about you.

Online Store Policy

Shipments of Wine
Due to legal restrictions on shipments of wine and other alcoholic beverages, we are only permitted to ship merchandise to the states listed below. Tax will be charged for the states where indicated.

State   Tax
Alaska .......... N/A
Arizona .......... 6.60%
California .......... Various
Colorado .......... 2.9%
Connecticut .......... 6.0%
*Florida .......... 6.0%
Georgia .......... 4%
Hawaii .......... 4%
Idaho .......... 6%
Illinois .......... 6.25%
Iowa .......... 6.3%
Kansas .......... 5.3%
Michigan .......... 6.0%
Minnesota .......... 6.875%
Missouri .......... 4.25%
Montana .......... N/A
Nebraska .......... 5.0%
Nevada .......... 6.85%
**New Hampshire .......... N/A
New Mexico .......... 5%
New York .......... 4.0%
North Carolina .......... 7.75%
North Dakota .......... 7.25%
Oregon .......... N/A
Rhode Island .......... 7%
South Carolina .......... 6%
Tennessee .......... 7%
Texas .......... 6.25%
Vermont .......... 6.0%
Virginia .......... 5%
Washington .......... 7.50%
Washington DC .......... 6.0%
West Virginia .......... 6.0%
Wisconsin .......... 5.0%
Wyoming .......... 4.0%

*We cannot ship to the counties of Lafayette, Liberty, Madison, Suwannee and Washington in Florida.
**We cannot ship to the towns of Brookfield, Ellsworth, Landaff, Monroe, and Sharon in New Hampshire.

All wine orders must be placed by a person 21 years of age or older. For your protection, verification of age is required at the time of delivery. We recommend use of a business address to facilitate delivery of your purchase. Wine will not be delivered to a visibly intoxicated person. Failure to produce age verification forfeits the right to receive the shipment until identification is produced. In such circumstances, the order may be held in storage at a local depot of the shipping company until appropriate identification is produced, or it may be shipped back to the winery. All associated costs will be the responsibility of and be charged to the customer

Vintage Substitution
Due to vintage changes in inventory, if an item in your order is no longer available, we will substitute it with next available vintage.

Shipping Schedule and Charges
During the winter months, orders placed by 3:00 pm PST Monday through Thursday are processed and shipped by the following day. Orders placed by 3:00 pm PST on Friday are shipped on the following Monday. Orders placed any time on Saturday or Sunday are shipped on the following Tuesday.
During the summer months, orders are processed and shipped per the schedule below in order to prevent your wine from sitting in a storage area over the weekend. Due to seasonal fluctuations, we will typically switch to the summer schedule when higher temperatures begin to occur.


Shipping Schedule

Orders by 4PM on

Process on

Winter

Summer

Ship All Carriers on

Ship UPS Ground on

Ship FedEx Second Day on

Ship FedEx Overnight and Priority on

Sat

Mon

Tue

Tue

Tue

Tue

Sun

Mon

Tue

Tue

Tue

Tue

Mon

Mon

Tue

Tue

Tue

Tue

Tue

Tue

Wed

Mon

Wed

Wed

Wed

Wed

Thu

Mon

Mon

Thu

Thu

Thu

Fri

Mon

Mon

Mon

Fri

Fri

Mon

Mon

Mon

Mon

Shipping charges are calculated based on the total weight of your order. Shipping will be calculated on the Order Verification Page, before you check out. At this time we do not ship online store products outside the United States.

Returning or Exchanging an Item
If for any reason you are not entirely satisfied with your purchase, you may return it. To return or exchange an item, please complete the following steps:

  1. Circle the item(s) you are returning on the order form included with your purchase.
  2. Please write the reason for the return at the bottom of the order receipt.
  3. If you are exchanging an item, please indicate the item you would like us to send at the bottom of the form. Please be sure to indicate the address where you would like us to send the exchanged item if different from the original address.
  4. Pack and seal your return item along with the order receipt.

Note: The credit card used for the original purchase will be credited in the amount of the product sale. Please allow 1-2 billing cycles for the credit to appear on your bill. Shipping and handling costs are not refundable unless we have sent the wrong item.

Inquiries
If you need to inquire about your order, please e-mail Contact Us or call us at 877-4ST JEAN (478-5326)
Hours of Operation:
Monday through Friday, 7 am – 5:30 pm, PST

We are closed on the following days:
- Thanksgiving Day (Nov 24),
- Christmas (Dec 25)
- New Years Day (Jan 1)

Terms of Service

Please note that your use of chateaustjean.com is subject to the following terms ("Terms of Service"). If you do not agree with any of these terms of service, do not access or otherwise use this website or any information or materials contained on the site. Your use of this website shall be deemed to be your agreement to abide by each of the terms set forth below. The Terms of Service may be updated from time to time with or without notice to you. Your continued use of this website indicates acceptance of any modifications to the terms of service.

Intellectual Property and Restrictions on Use of Content
The website is subject to U.S. and international copyright laws. The contents of this website, such as trademarks, designs, text, logos, and icons, or other intellectual property are proprietary. You may not display, reproduce, distribute, modify, transmit, or otherwise use the contents of the website in any way for any public or commercial purposes, without our written permission. You are authorized to use this material only for personal, non-commercial purposes. You may print or download information on our site for your own personal, non-commercial use.

User Obligations
You agree not to do any of the following while using this website:

  • Intentionally or unintentionally violate any applicable law or regulation.
  • Access, tamper with, or use nonpublic areas of the company’s website or computer systems. Unauthorized individuals attempting to access or tamper with these areas may be subject to prosecution.
  • Frame or link to this website except as permitted in writing by our company.

The Sale of Alcoholic Beverages
Chateau St Jean does not sell alcohol to persons under the age of 21. By using this site you swear and affirm that you are over the age of 21. Our company makes every effort to ensure that alcoholic beverages are not delivered to anyone who is under the age of 21. By using this site you are acknowledging that the person receiving a shipment of alcoholic beverages from us is over the age of 21. You also agree that any alcohol purchased from us online or by phone is intended for personal consumption and not for resale. If you do not agree with these conditions of use please do not use this site. If you intentionally or unintentionally misrepresent your age in order to provide alcohol to a person under the age of 21, our company will prosecute you fully to the extent allowable by law.

Title and Ownership
Title to, and ownership of, all wine passes from our company to the purchaser at the warehouse and state it is purchased in and the purchaser takes all responsibility for the shipping it from the warehouse to his/her home state. By arranging for transportation of the wine, our company is providing a service to, and acting on behalf of the purchaser. By utilizing this service from our company, the purchaser is representing that he/she is acting in a fashion compliant with his/her local and state laws regarding the purchase, transportation and delivery of wine. The purchaser represents that he/she has obtained any required permission, paid any required fees, is working through properly licensed intermediaries where required, is legally entitled to take possession of wine and is legally entitled to take quantities ordered and once again authorizes that he/she is 21 years of age.

Links to Third Party Sites and Third Party Advertisements
chateaustjean.com may contain links to other web sites or resources. You acknowledge and agree that our company is not responsible or liable for (1) the availability or accuracy of such web sites or resources; or (2) the content, advertising, or products on or available from such web sites or resources. The inclusion of any link on this website does not imply that our company endorses the linked site.

Third Party Content and Monitoring
Any opinions, advice, statements, services, offers, events or other information or content expressed or made available on this website by third parties (including information providers and users) are those of the respective author(s) or distributor(s) and not of our company. We neither endorse nor are responsible for the accuracy or reliability of any opinion, advice, information, or statement made on this website by anyone other than authorized company employees acting in their official capacities.

California Transparency in Supply Chain Act Information
Please read our California Transparency in Supply Chain Act Information

Notices
Chateau St Jean will give you any necessary notices by posting them on the Beringer.com website. You authorize Beringer.com to send notices via electronic mail as well if Chateau St Jean decides, in its sole discretion, to do so. You agree to check the Beringer.com website for notices, and that you will be considered to have received a notice when it is made available to you by posting on the Wine.com Site.

If you have any questions about these Terms of Service, please contact us.
The Terms of Service were updated December 27, 2011.

 
Copyright © 2014, Chateau St. Jean, 8555 Sonoma Highway, Kenwood, CA. 95452, 707-833-4134, All Rights Reserved.
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