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Chateau St. Jean sparkling wine and cork

Wine Club FAQ

 

How much does it cost to join the Chateau St. Jean Wine Club?

There is no cost to join.

 

When can I expect to be billed for my Chateau St. Jean club shipments?

Reserve members will be billed in March, May, October, and December while Club St. Jean members will be billed in February, April, September, and November.

 

What states can you ship club shipments to?

Due to legal restrictions, we are only permitted to ship wine to the following states: AK, AZ, CA, CO, CT, DC, FL, GA, HI, ID, IL, IA, KS, ME, MD, MA, MI, MN, MO, MT, NE, NV, NH, NM, NY, NC, ND, OR, PA, SC, TN, TX, VT, VA, WA, WV & WI.

 

How long does my membership last?

For as long as you are happy with your subscription, with the minimum commitment of 2 shipments

 

How will I know when I will be charged?

You will receive an email notification 2 weeks prior to the billing of your shipment, letting you know the selection and add-on options.  After billing you will see a charge from Chateau St. Jean on your statement.

 

How much will I be charged for shipping?

Shipping wine can be quite pricey (think heavy boxes & specialized packaging) so we have a set reduced, flat rate price of $15 for all ground and temperature-controlled club shipments.  Take advantage of the flat rate by adding on to your club shipment during the customization period - ship all the wine you want for only $15.

 

I have been charged for my Chateau St. Jean shipment, when will I receive it?

Your club pack will be billed the same day that it ships out to you. For most of the West Coast, wine shipments are delivered 1 to 2 days later. For East Coast addresses, wine shipments are delivered between 5 to 10 business days. When your release is shipped, you will receive an email with tracking information.

 

How can I make changes to my Chateau St. Jean membership?

Please visit your account page here or you can give us a call at 707-257-5784 Monday-Saturday 9 am - 6 pm and Sunday 9 am - 5 pm to update your account information over the phone.

 

What discounts do I receive as a Chateau St. Jean member?

20% discount on all wines purchased

20% discount on all winery merchandise

 

How do I use my membership discount?

Chateau St. Jean members receive 20% off any purchase made online at chateaustjean.com, while visiting our Cellar Door, or by calling us at 707-257-5784.

 

How do I cancel my Chateau St. Jean membership?

We hate to see you go, but if you wish, you may cancel your Chateau St. Jean membership any time before your quarterly billing by logging into your account then click "My Wine Clubs" and "Manage Subscription".

 

What happens if my Chateau St. Jean shipment is sent back to the winery?

The shipping service we use will make three delivery attempts before returning the wine to us. If the wine is returned to the winery, we can reship the order for a $15 fee. We suggest that you provide an address that will assure you receive the delivery, such as a place of business, with someone over the age of 21 present to sign for your order.

 

What if I end up with a corked or damaged bottle?

In the unlikely event that a bottle arrives damaged or corked (we inspect the wines incredibly closely before shipment), notify us as soon as possible so we can rectify the problem for you.

 

Can I skip or postpone a club shipment?

Yes.  You will receive an email notification 10 days prior to billing, notifying you that your customization window is now open.  At this time, you can choose an alternate shipping date or to skip the shipment altogether.  You must take a minimum of two shipments per year to maintain an active status and your benefits.

 

Can I customize my shipment?

You bet! You will be sent a link to view your shipment online 10 days prior to billing when the customization window opens.  You will be able to add more wines or swap out wines to ensure you get the wines you want in every shipment.  Orders picked up at the winery can be customized during your visit.

 

Can I pick up my club shipment at the winery?

Yes, indeed.  If you live locally you can select to have all club orders be held at the winery for pick up for up to 35 days.  If your order is not picked up within 35 days, shipping will automatically be charged to the card on file and mailed out to you.  You can also make a one-off request to have your club order held during the customization window. 

 

Can someone else pick up my club shipment for me?

What a good friend you have! Just make sure to authorize it first by adding their name to your account in the Member Portal.  We hope they have time for a tasting while they here.

 

What is an Optional Club Shipment?

In addition to your regular club shipment, we offer optional club shipments twice annually - Summer & Holiday.  These are special selections made exclusively for our club members in limited quantities.  You will receive an email announcing the special selection and be given the option to "opt-out" of the shipment if you would like to skip it.  You may permanently "opt-out" of the optional shipment on your Account page but you will no longer receive access to the special releases.

 

Can I share my member benefits with friends or family in my absence?

You sure can.  Twice per year you can add an additional name to your membership on your account page in the member portal.  This will give that person access to your benefits for a day, including a complimentary tasting for up to four adults, and 20% discount on wine purchases.  Reservations always appreciated.

 

How do I make a reservation for a tasting at Chateau St. Jean?

Chateau St. Jean club members receive complimentary tastings for up to 4 adults.  Reservations are made on our Visit Page.  As a member, you will first want to make a Tock account using the email address you signed up with for your Chateau St. Jean membership. Or you can give us a call at 707-257-5784 Monday-Saturday 9 am - 6 pm and Sunday 9 am - 5 pm and we’d be happy to make the reservation for you over the phone. 

 

Where do club members taste?

Club members have their very own patio at the Chateau where they enjoy complimentary tastings, weather permitting. You can also taste in the Visitor's Center or the Chateau Vineyard Room. Please email your Club Ambassador, Chanda Hall, if there is anything she can do to make your next visit a memorable one.

 

Can club members enjoy elevated experiences at the winery?

You bet.  Unlock the Chateau and Chef's Table are both available at 20% off for up to four guests.  Reservations required.

 

How many guests can I bring with me for a tasting?

As many as you want!  The first four (you + 3 guests) receive complimentary tastings.  Each person after four will be full price for the experience.  Reservations are required for groups of 6 or more so we can accommodate your club member experience in the best possible way.  Groups of 15 or more guests please visit our Group Tasting Experiences page.

 

Do I get complimentary tastings at Chateau St. Jean's sister wineries?

Not typically but we do have offers from time to time that allows you to receive complimentary experiences at our sister wineries.  You are welcome to visit them anytime but experiences are not discounted. Your Club Ambassador, Chanda Hall can assist with reservations.